All in-stock supplement orders are generally shipped the next business day Monday -Friday, from our Pennsylvania or New York Distribution centers.
Shipping cost is $ 6.50 standard service (orders usually received within 5-7 days) and $6.85 Priority mail (orders usually received 2-3 days). UPS Starts at $9.00,but pricing depends on weight & location. (Next Day Air please see note below**) Note: Excessive weighted items will increase shipping costs. When orders exceed one pound or include: multiple Whey Protein powders, Creatine Kilos you will be charged accordingly.
Note: This is your notification that additional shipping costs may apply. Our goal is to keep shipping costs at a minimum. This amount does not apply to APO or International orders. UPS charges $15.00 for address correction. If you enter your address incorrectly you will accrue this $15.00 charge.
** Please Note: We ship UPS orders Monday through Friday 10am-3:00pm EST. Our last UPS parcel leaves out of our warehouse by 3:00 pm, EST. If you place an order after 3:00 pm your order will ship out the next day. If you choose UPS Next Day Air on a Friday your parcel will not reach you until Monday. We do not have a Saturday delivery as an option for UPS. If for some reason you need UPS Saturday delivery you must contact our customer service dept (215-620-7776- leave message) or leave a note in comment box during your order process. Additional charges from UPS will incur.**
On occasion your order may not arrive in the specific time frame you have chosen as your delivery option.We do apologize in advance for shipping inconveniences out of our control.If your order did not arrive in the specified time frame you need to contact us within five days of delivery in order for us to verify your shipping claim.If your shipping claim is approved you will receive a full refund on your shipping charges.
All Returned orders will be charged shipping.
* Free Shipping for orders over $350.00 in the continental United States.
*Please note, when you choose the "free shipping option" it is up to our shipping department as to the method of shipment. We will ship best feasible which means most parcels will be shipped USPS 1st Class mail (5-7days). If you need your parcel quicker then this you will need to pay for a regular shipping option.
Canada
Shipping costs vary depending on weight. You will be charged accordingly.
All orders must use a valid email address and phone number to be processed.
We are not responsible for orders that are delayed through customs. If you feel your order has been delayed please contact your local customs office.
Shipping cost start @ $28.00us** Global Priority Mail or UPS. When orders exceed one pound or include: multiple Whey Protein powders or Creatine Kilos you will be charged accordingly.
Global Priority Mail allows us to track packages and stream line our shipping method. This also increases our paper work which is another reason for the cost.
Note: This is your notification that additional shipping costs may apply. Our goal is to keep shipping costs at a minimum. This amount does not apply to APO or International orders. UPS charges $15.00 for address correction. If you enter your address incorrectly you will accrue this $15.00 charge.
You are responsible for all duties, taxes and tariffs placed on your orders. Declared value is kept to a minimum ($20.00 or less). Returned orders are still charged shipping.
International
Shipping costs start @ $28.00us** but depending on weight you will be charged accordingly.
All orders must use a valid email address and phone number to be processed.
We are not responsible for orders that are delayed through customs. If you feel your order has been delayed please contact your local customs office.
**Note: All order are shipped GLOBAL PRIORITY MAIL. This is why it cost starts @ $28.00**
Global Priority Mail allows us to track packages and stream line our shipping method. This also increases our paper work which is another reason for the cost. You are responsible for all duties, taxes and tariffs placed on your orders. Declared value is kept to a minimum ($20.00 or less). Returned orders are still charged shipping.
Supervita's Return Policy
General Terms Supervita's goal is to provide the best customer service possible. All prices and specifications are subject to change without notice. For shipping damage, customers should file claim to their carrier immediately. Any discrepancy, including wrong items or missing items, should be reported to Supervita within 24 hours. All packages will be shipped the following business day. Because of the nature of the Internet, online ordering your purchase from Supervita acknowledges that you have read and agree to these terms and conditions. All brands and product names mentioned are trademarks and/or registered trademarks of their respective holders.
· All order changes or cancellations should be reported prior to shipping by phone at 1-215-620-7776 and or E-mail: orders@supervita.com. Printed Email notice must accompany returning product.
· Only unopened items may be returned for a complete refund.
· All returned items may be subject to a 15% restocking fee.
· All refunds after one week from the time item is received will be of the original value or the current market price, whichever is less.
· There will be no refund for shipping under any circumstances.
· All products, unless otherwise stated, are covered by their respective manufacturers warranties. Within thirty (30) days, we will replace, at our sole discretion, any product that is deemed defective. After 30 days, the manufacturers warranty process must be followed.
· All returns require prior authorization and must be returned in the original packing with a copy of original purchase invoice. To request a Return Merchandise Authorization, call (1-215-620- 7776), obtain an RMA number, and clearly write the number on both the invoice copy enclosed with the returned merchandise and on the packing form outside. Please keep the RMA number and reference it when calling to check on the status of your return. All calls requesting RMA should be in the time designed for them (10:00 AM to 4:00 PM EST Monday through Friday, excluding the national and religious holidays). Incomplete or unauthorized returns will be refused and will be returned to you at your expense.
What This Return Policy Does Not Cover This return policy does not cover: conditions resulting from consumer mishandling such as misuse, abuse, accident, or alteration.
Back-order Policy If you order an out-of-stock item from us, we will email you when we expect that product to be available. You will be among the first to receive the item. Supervita may charge your credit card for back-ordered items when you place your order. No additional shipping or handling charges will be added when your order ships. Products on back-order will be shipped using the shipping method you chose. If you would like to change your shipping method, please send an email to orders@supervita.com and we will change it for you.
Limits and Exclusions There are no expressed or implied warranties except as listed above. Supervita shall not be liable for special, incidental, consequential or punitive damages, including, without limitation, direct or indirect damages for personal injury, loss of goodwill, profits or revenue, loss of use from this product or any associated equipment, cost of substitute equipment, downtime cost, loss of data, programs or business information, or any other losses, or claims of any party dealing with buyers from such damages, resulting from the use of or inability to use this product or arising from breach of warranty or contract, negligence, or any other legal theory. All expressed and implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited to the applicable warranty period set forth above.
State and Provincial Law Rights Some states and provincial laws do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, or the exclusion of warranty in certain situations, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may have other rights, which vary, from state to state and from province to province.
It will and shall be the customer's responsibility to know the rules and laws pertaining to the city and state in which they live and or are having product shipped to. Supervita will and shall not be held liable for customers neglect in knowing the laws that govern the city and state in which the product they (customer) order is to be shipped to.
