Shipping/Return Policies
By ordering from our site you are stating that you agree to our policies and FAQ.

SHIPPING POLICIES

We process orders Monday through Friday. Orders are shipped within 2-3 business days (48-72 hours) from the day you place them. Most orders are shipped next business day!
Please make sure you provide the correct shipping and email address on your order.

**Please DO NOT place an order if you need your parcel on a specific date or if you are going on vacation and have no one to receive or pick your up parcel **

We are not responsible for shipping or delivery delays due to, address inconsistencies, weather or any other circumstances out of our control

We are not responsible for lost packages that are incorrectly addressed due to customer error. We generate our shipping labels from the information the customer provides, so if you enter an incorrect or incomplete address (incorrect zip code, missing apartment / suite / office number / name etc.) and your package is lost, WE are not responsible
Please double and triple check your address / email and all other details of your order after you input the information and before the final order process is submitted.
________________________________________

Shipping Information United States All in-stock supplement orders are generally shipped the next business day Monday -Friday, from our Pennsylvania or New York Distribution centers.

Shipping cost start at $6.85 for Priority mail shipped via the United States Postal Service. Orders are usually received within 2-3 days. UPS parcel pricing will be calculated based on weight & delivery location. (Next Day Air please see note below**) Note: Excessive weighted items will increase shipping costs these parcels will be charged accordingly.
Note: This is your notification that additional shipping costs may apply and will be adjusted if necessary. Our goal is to keep shipping costs at a minimum. UPS charges $15.00 for address correction. If you enter your address incorrectly you will accrue this $15.00 charge.
** Please Note: We ship UPS orders Monday through Friday 10am-3:00pm EST. Our last UPS parcel leaves out of our warehouse by 3:00 pm, EST. If you place an order after 3:00 pm your order will ship out the next day. If you choose UPS Next Day Air on a Friday your parcel will not reach you until Monday. We do not have Saturday delivery as an option for UPS.
On occasion a parcel may not arrive in the specific delivery time frame a customer has chosen. We apologize in advance for shipping inconveniences which are a result of the shipping carrier. If your order does not arrive in the specified time frame you selected contact us within five days of parcel delivery in order for us to verify your shipping claim. If your shipping claim is approved you will receive a full refund for shipping charges.

* Free Shipping applies to orders totaling over $500.00 in the continental United States.

_______________________________________
APO/FPO ORDERS

We gladly ship orders to APO/FPO addresses. Shipping fees for APO/FPO orders are the same as regular shipping.
Use the following format for completing the address form:

Sample Address:

Dwayne Jackson
1-234 INF / B Co 7-11 AR
Unit # 4201
APO, AE 09362-2105
United State

Military mail shipment is considered part of the USA , Customers need not enter the actual city, state or country of where parcel is being shipped to. Enter APO or FPO for the city and AP or AE for the state. DO NOT enter the country where you are stationed
Be sure to submit your actual credit card billing address in the "billing address" section. If the APO/FPO address is not the billing address on file with your credit card company DO NOT enter it as the billing address. Enter the APO/FPO address in the "shipping address" section.

Unfortunately we cannot provide estimated delivery times for military shipments.
________________________________________
TRACKING

If you would like a tracking number for your USPS shipped order, please make a note in the comment block and we will email this to you. UPS orders will receive an email when your order is shipped. Please make sure your email address is correct and a valid phone number is given. We cannot be held liable if you don't receive our emails. You are responsible to track your parcel. We are not responsible for any delays in shipping or delivery once it leaves our warehouse. IF YOU DON'T RECEIVE YOUR TRACKING # WITHIN 3 BUSINESS DAYS, PLEASE CONTACT US IMMEDIATELY
________________________________________
SPECIAL INSTRUCTIONS

We cannot guarantee special instructions will be followed by the postal service/shipping carrier. If you need special delivery instructions enter all instructions in the comment box when processing your order and we will make every effort to relay your instructions.
________________________________________
CUSTOMS

It is impossible for us to know every countries custom policies.
We will not be held responsible for any customs restrictions, tariffs, or other regulations that may apply in your country. We do not keep track of the ever changing laws in all the various countries, although we will ship any products you order to the address you provide. It is your responsibilty to check for restrictions and limitations.

If your package is stopped by the customs agency in your country, you may or may not receive a notice from them. If they return the package and it is received by us, we will contact you by email and refund your money for the products that are sealed and resalable, minus the shipping fees.
If the package is not sent back to us or if it is destroyed, we will not be able to refund ANY part of the purchase price.
99.9% of all orders are delivered without any problems
You agree not to file a chargeback with your credit card provider if your parcel is lost,damaged or stopped by customs. Legal action will be taken if you do.
________________________________________
BY PLACING YOUR ORDER, YOU ACKNOWLEDGE, THAT YOU HAVE READ, UNDERSTAND, AND AGREE WITH ALL OUR POLICIES AND PROCEDURES
________________________________________
WHAT TYPE OF PACKAGING IS MY ORDER SHIPPED IN?

We understand the need for your privacy so our orders are shipped in plain boxes, priority packaging or bubble bags
________________________________________
What if parcel shows as delivered on the postal service website but it is not at my house?

Check with your neighbors, rental offices, behind bushes or in a side door of your home. You might be surprised how many people email us back and tell us that their package was in one of those places. Contact your local post office/postal carrier and inquire about the missing parcel. Once you have done those things, and you still cannot find your package, then email us. Make sure to provide your Order #. We will file a claim with Postal Services and they will start an investigation. Once the investigation is complete and they cannot locate the package, we will re-ship your order or refund your money. No further action can be taken until the investigation is completed!
________________________________________
I have not received my parcel. What now? What if my parcel was lost?

Unfortunately this situation can occur. It is imperative that you follow all the instructions given here as to how to track your parcel. If it is past 8-12 business days from the day your item was shipped, contact us immediately, make sure to provide your order # in the email. We will open an investigation with the postal services state side to find out what has happened to your parcel. Investigations can take anywhere from 10-30 business days from initiation to final conclusion by the postal service claim department. International claims can take anywhere from 30-90 business days to finalize. If the investigation is finalized and you still have not received your item we will refund or reship your items (unless it was stopped by customs). No refund or reshipping of items can be done, before the investigation is finalized and you agree to all our Terms and Conditions .

________________________________________
CANCELLING ORDERS

Orders can be cancelled before they are shipped for a 10% processing fee. Orders that have been shipped cannot be cancelled. Filling a chargeback with your credit card company and receiving the package is a felony. We will report all internet crime to the proper authorities and turn the person over to our collection lawyers. Customers filling chargebacks are responsible for all the fees incurred to collect the debt.
________________________________________
________________________________________
________________________________________
RETURN POLICIES

" We are not a "Try and Buy" store. Opened products are not accepted for return under any circumstances including, customer dissatisfaction with product results, ordering the wrong product etc.
customers must research the products they are interested in purchasing before placing and finalizing their order with us this is stated on our website
" We DO NOT manufacture any of the products sold on our website
" Address on parcels is not our return address, parcels sent back to address will not reach anyone, you will lose product and money. We strongly recommend you make sure you want a product and do all the research you think is necessary BEFORE you place your order!
" We will not and do not offer any money back guarantee's.
" If you file a chargeback with your credit card company because you do not like the product purchased or for whatever reason it is, WE will take legal action against you.
" By placing your order you agree to all our policies
" If your online tracking information shows that your parcel is being send back to us, because you did not claim it or for any other reason, NO REFUND will be processed until you can see your parcel as delivered to sender. Track your parcel with the same tracking #. If parcel doesn't show as returned online that means we have not received the parcel (99.9% customs destroys parcels) and no refund will be processed.
" For items that are returned and signed for by the logistic companies that ship items, due to item not being able to be delivered or for any other reasons posted on postal services website, customers will receive a refund minus $15 shipping fee and also an extra $15 we are charged for the return postage by the postal services.
________________________________________
________________________________________
________________________________________
DAMAGES/SHORTAGES

All orders are checked twice before being packed and shipped. All shortages are to be reported within 24 hours of receipt, NO exception. Please keep the original carton. Be certain to state your order #.
We reserve the right to refund/credit customers account or to reship the missing items.