By ordering from our site you are stating that you agree to our policies and
We process orders Monday through Friday. Orders are shipped within 2-3 business
days (48-72 hours) from the day you place them. Most orders are shipped next
Please make sure you provide the correct shipping and email address on your order.
**Please DO NOT place an order if you need your parcel on a specific date or if you
are going on vacation and have no one to receive or pick your up parcel
We are not responsible for shipping or delivery delays due to, address
inconsistencies, weather or any other circumstances out of our control
We are not responsible for lost packages that are incorrectly addressed due
to customer error. We generate our shipping labels from the information the
customer provides, so if you enter an incorrect or incomplete address (incorrect
zip code, missing apartment / suite / office number / name etc.) and your
package is lost, WE are not responsible
Please double and triple check your address / email and all other details of your order
after you input the information and before the final order process is submitted.
All in-stock supplement orders are generally shipped the next business day
Monday -Friday, from our Pennsylvania or New York Distribution centers.
Shipping cost start at $6.85 for Priority mail shipped via the United States Postal Service.
Orders are usually received within 2-3 days. UPS parcel pricing will be calculated based
on weight & delivery location. (Next Day Air please see note below**) Note: Excessive
weighted items will increase shipping costs these parcels will be charged accordingly.
Note: This is your notification that additional shipping costs may apply and will be adjusted
if necessary. Our goal is to keep shipping costs at a minimum.
UPS charges $15.00 for address correction. If you enter your address incorrectly
you will accrue this $15.00 charge.
** Please Note: We ship UPS orders Monday through Friday 10am-3:00pm EST.
Our last UPS parcel leaves out of our warehouse by 3:00 pm, EST. If you place an order
after 3:00 pm your order will ship out the next day. If you choose UPS Next Day Air on
a Friday your parcel will not reach you until Monday. We do not have Saturday delivery as
an option for UPS.
On occasion a parcel may not arrive in the specific delivery time frame a customer has chosen.
We apologize in advance for shipping inconveniences which are a result
of the shipping carrier. If your order does not arrive in the specified time frame you selected
contact us within five days of parcel delivery in order for us to verify your shipping claim. If your
shipping claim is approved you will receive a full refund for shipping charges.
* Free Shipping applies to orders totaling over $500.00 in the continental United States.
We gladly ship orders to APO/FPO addresses. Shipping fees for APO/FPO orders are the
same as regular shipping.
Use the following format for completing the address form:
1-234 INF / B Co 7-11 AR
Unit # 4201
APO, AE 09362-2105
Military mail shipment is considered part of the USA , Customers need not
enter the actual city, state or country of where parcel is being
shipped to. Enter APO or FPO for the city and AP or AE for the state. DO NOT enter
the country where you are stationed
Be sure to submit your actual credit card billing address in the "billing
address" section. If the APO/FPO address is not the billing address on file with
your credit card company DO NOT enter it as the billing address. Enter the APO/FPO address in the "shipping address"
Unfortunately we cannot provide estimated delivery times for military shipments.
If you would like a tracking number for your USPS shipped order, please make a note
in the comment block and we will email this to you. UPS orders will receive an email
when your order is shipped. Please make sure your email address is correct and a
valid phone number is given. We cannot be held liable if you don't receive our
emails. You are responsible to track your parcel. We are not responsible for any
delays in shipping or delivery once it leaves our warehouse.
IF YOU DON'T RECEIVE YOUR TRACKING # WITHIN 3 BUSINESS DAYS, PLEASE CONTACT US
We cannot guarantee special instructions will be followed by the postal service/shipping carrier.
If you need special delivery instructions enter all instructions in the comment
box when processing your order and we will make every effort to relay your instructions.
It is impossible for us to know every countries custom policies.
We will not be held responsible for any customs restrictions, tariffs, or other
regulations that may apply in your country. We do not keep track of the ever
changing laws in all the various countries, although we will ship any products
you order to the address you provide. It is your responsibilty to check for
restrictions and limitations.
If your package is stopped by the customs agency in your country, you may or may
not receive a notice from them. If they return the package and it is received by
us, we will contact you by email and refund your money for the products that are
sealed and resalable, minus the shipping fees.
If the package is not sent back to us or if it is destroyed, we will not be able
to refund ANY part of the purchase price.
99.9% of all orders are delivered without any problems
You agree not to file a chargeback with your credit card provider if your parcel is
lost,damaged or stopped by customs. Legal action will be taken if you do.
BY PLACING YOUR ORDER, YOU ACKNOWLEDGE, THAT YOU HAVE READ, UNDERSTAND, AND AGREE WITH ALL OUR POLICIES AND PROCEDURES
WHAT TYPE OF PACKAGING IS MY ORDER SHIPPED IN?
We understand the need for your privacy so our orders are shipped in plain
boxes, priority packaging or bubble bags
What if parcel shows as delivered on the postal service website but it is not at
Check with your neighbors, rental offices, behind bushes or in a
side door of your home. You might be surprised how many people email us back and
tell us that their package was in one of those places.
Contact your local post office/postal carrier and inquire about the missing parcel.
Once you have done those things, and you still cannot find your package, then email us. Make sure to
provide your Order #. We will file a claim with Postal Services and they will
start an investigation. Once the investigation is complete and they cannot
locate the package, we will re-ship your order or refund your money. No further action can be taken
until the investigation is completed!
I have not received my parcel. What now? What if my parcel was lost?
Unfortunately this situation can occur. It is imperative that you follow all the instructions
given here as to how to track your parcel. If it is past 8-12
business days from the day your item was shipped, contact us immediately, make
sure to provide your order # in the email. We will open an investigation with
the postal services state side to find out what has happened to your parcel.
Investigations can take anywhere from 10-30 business days from initiation to
final conclusion by the postal service claim department.
International claims can take anywhere from 30-90 business days to finalize.
If the investigation is finalized and you still have not received your item we will refund
or reship your items (unless it was stopped by customs). No refund or reshipping
of items can be done, before the investigation is finalized and you agree to all
our Terms and Conditions .
Orders can be cancelled before they are shipped for a 10% processing fee. Orders
that have been shipped cannot be cancelled. Filling a chargeback with your
credit card company and receiving the package is a felony. We will report all
internet crime to the proper authorities and turn the person over to our
collection lawyers. Customers filling chargebacks are responsible for all the
fees incurred to collect the debt.
" We are not a "Try and Buy" store. Opened products are not accepted
for return under any circumstances including, customer dissatisfaction with product results, ordering the wrong product etc.
customers must research the products they are interested in purchasing before placing and finalizing their order with us this is stated
on our website
" We DO NOT manufacture any of the products sold on our website
" Address on parcels is not our return address, parcels sent back to address
will not reach anyone, you will lose product and money. We strongly recommend you
make sure you want a product and do all the research you think is necessary
BEFORE you place your order!
" We will not and do not offer any money back guarantee's.
" If you file a chargeback with your credit card company because you do not like
the product purchased or for whatever reason it is, WE will take legal action
" By placing your order you agree to all our policies
" If your online tracking information shows that your parcel is being send back to us,
because you did not claim it or for any other reason, NO REFUND will be
processed until you can see your parcel as delivered to sender. Track your
parcel with the same tracking #. If parcel doesn't show as returned online that
means we have not received the parcel (99.9% customs destroys parcels) and no
refund will be processed.
" For items that are returned and signed for by the logistic companies that ship
items, due to item not being able to be delivered or for any other reasons
posted on postal services website, customers will receive a refund minus $15
shipping fee and also an extra $15 we are charged for the return postage by the
All orders are checked twice before being packed and shipped. All shortages are to be
reported within 24 hours of receipt, NO exception. Please keep the original
carton. Be certain to state your order #.
We reserve the right to refund/credit customers account or to reship the missing